Return & Cancellation Policy
www.arumplus.com
At Arum Plus, customer satisfaction is our priority. Please read our Return & Cancellation Policy carefully to understand how orders, returns, and refunds are handled.
Order Cancellation
- Orders can be cancelled only before they are shipped.
- To request a cancellation, please contact our customer support team as soon as possible with your order details.
- Once an order has been shipped, it cannot be cancelled.
Returns
We accept returns under the following conditions:
- The return request must be raised within 7 days from the date of delivery.
- The product must be unused, unopened, undamaged, and in its original packaging with all labels intact.
- Products that show signs of use, tampering, or damage after delivery will not be accepted for return.
Non-Returnable Items
The following items are not eligible for return or refund unless damaged or incorrect at the time of delivery:
- Opened or used health, wellness, or personal care products
- Products purchased during sale or promotional offers
- Products marked as “Non-Returnable” on the product page
Damaged or Incorrect Products
If you receive a product that is damaged, defective, or incorrect, please notify us within 48 hours of delivery by contacting customer support and sharing clear photos/videos of the product and packaging.
After verification, we will arrange a replacement or refund, as applicable.
Refunds
- Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.
- Approved refunds will be processed within 7–10 business days.
- Refunds will be made to the original mode of payment used during purchase.
- Shipping or handling charges (if any) are non-refundable, unless the return is due to our error.
Exchange Policy
- Exchanges are subject to product availability.
- If the requested replacement product is unavailable, a refund will be processed instead.
Return Shipping
- If the return is due to a damaged, defective, or incorrect product, return shipping costs will be borne by Arum Plus.
- For all other returns, return shipping costs will be borne by the customer.
Contact Us
For any questions related to cancellation, returns, or refunds, please contact us:
🌐 Website: www.arumplus.com
📧 Email:info@rairajherbal.com
📞 Phone: 9073762223